Welcome
Hello, welcome to Emanuelrufo! I hope you enjoy our shop!
We are a home based business, I am a product designer and my father is a craftsman, we design and make beautiful, safe, high quality, eco-friendly wooden toys in our studio in Aveiro, Portugal.
All the toys are hand crafted with a lot of care and dedication, using natural, organic and biodegradable materials, suitable for children.
Wholesale available by contacting: ecrufo[!at]gmail.com
Please follow me in:
https://www.facebook.com/emanuelrufo?ref=hl
https://www.instagram.com/emanuelrufo/
https://pt.pinterest.com/emanuelrufo/
Payments
We only accept payment by Paypal, but you do not need a Paypal account in order to purchase, you can pay with your credit card through the Paypal website, please check this step-by-step tutorial on Etsy checkout:
http://www.etsy.com/help/article/361
Shipping
After payment, items are shipped via Portuguese Post, always using registered mail, to Portugal, Europe, and everywhere else.
Most items are dispatched usually in 48h after payment confirmation, except for custom orders.
The estimated delivery time for Europe is 5 to 7 business days, and for everywhere else is 7-20 business days.
If you need faster shipping please contact us via e-mail, we will be happy to help.
I’ll do my best to ensure that your order arrives safely and as soon as possible.
We send orders to the Etsy shipping address. Please, make sure it's correct!
It is possible to send your order directly to another recipient´s address, if you want to, please let me know via email.
The shipping charge includes the cost of both postage and packaging.
If you have any questions regarding an item, please contact me as soon as possible. It is most important to me that my customers are satisfied!
For international shipping, customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 30 days of delivery
Ship items back to me within: 45 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
It is very important to us that you and your child stay 100% satisfied with your purchase, so we work very hard with a lot of love and dedication in our toys, they are truly hand crafted, using quality woods and finished with non-toxic paints, safe for your child.
I sincerely hope you will enjoy what you'll get but if you are not happy for some reason, please contact me and let's try to work out the best solution for both.
Additional
Germany - Verpackungsgesetz (LUCID Packaging Register)
Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes the recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My brand EmanuelRufo is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5130793558842. My Dual System Licensing partner for collecting, sorting & recycling the packaging is ACTIVATE by RECLAY.
As a consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home, or locally.
Wholesale available by contacting: ecrufo[!at]gmail.com